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mtime | Meet our Moncierge: Monica

Our moncierges
mtime moncierges

Letting someone new into your home can be a daunting prospect. By the same token, entering into someone else's home for the first time can be an equally nerve wracking situation.

To make things easier for both sides, we've interviewed Moncierges and families using our service to paint a picture of who we work with and what the mtime community looks like. In today's blog, we'll be sharing an interview of one of our amazing Moncierges, Monica.

Meet Monica

Monica is a reliable and proactive nurse from Colombia and is best known by her families for her proactivity and reliability. She joined the mtime family last year and has since worked with a variety of families in both temporary care and ongoing support roles.

Monica loves listening to music, going to church on Sundays and cycling. She loves nature, animals, cooking and making delicious homemade dishes. At the moment, she's studying an English Course alongside her Moncierge role.

mtime Moncierge Monica
Moncierge Monica

Read our interview with Monica below:

mtime: "Hello Monica, thank you for agreeing to share your story with the mtime community! Should we dive in?"

Monica: "Thank you for having me, I'm excited to be here. Yes, let's start, I'm ready!"

mtime: "Great! Our first question is: Why did you decide to become a Moncierge?"

Monica: "Well, thanks to my previous experience as a nurse, I've always been taking care of others.. from newborns to elderly people and I guess that's what I like doing the best. I have always been aware of the welfare of people around me. By being a Moncierge, I knew I had the chance to bring my personal expertise to help busy families. I like the fact that I can pay attention to the needs of each family member and care for them individually and as a family."

mtime: "Thank you, this is so lovely to hear – and I know from your client's feedback that they really feel cared for.. But what was it like the first time you met your family? Was it easy to create this caring connection?"

Monica: "Everytime I meet a new family is great, however I do always feel a little nervous and anxious. I always remember how it was when I met my first ever mtime family, I was a bit scared.

I arrived at their front door and I could see their house and the living room from the window. I started to relax when the family greeted me, welcomed me into their home and invited me to sit on the couch. I felt much more confident as every family member introduced themselves, they were all so extremely kind kind and, we ended up having a very good and friendly chat. In that moment I finally felt that they trusted me and I was building that connection with the whole family."

mtime illustration dialogue
Mtime Illustration

mtime: "I can imagine how at the start you'd feel nervous and a bit anxious to meet your new families but I am also happy to hear that you overcame that by talking to the family members and by building a trusting relationship. How do you make sure you can keep that relationship secure and meet their expectations in the long run?"

Monica: "At the start of every session I try to understand what the priority needs of the family are. After a while you know the family it's easier as you can understand what they need help with during the session. I also always try to complete all the tasks carefully. Sometimes, I am able to finish all the tasks and still have a little time left during the session. Then, I can do some additional tasks that the family doesn't expect – and they'll be so happy to see them done!

I remember, I did that once with one of my clients, *Jane and her family. I had some leftover time and I did some extra chores. Jane was so happy that she started laughing a lot, she was so genuinely happy, grateful and excited; she couldn't believe I was so quick and I could get everything done on the list and also some extra chores. I think, helping people and seeing a big smile from them after I helped them, is the highlight of being a Moncierge."

mtime: "Oh yes, that's right. I remember Jane's compliments, it was a heartwarming moment! Why do you think it's important for these busy parents to have a Moncierge help around the house?"

Monica: "Every parent spends a lot of energy trying to tackle many different things, often at once. Having to take care of kids, meals, family commitments, chores, work.. it's easy to get overwhelmed, stressed and tired. I think it's important to have some balance in life to have time for self–care; their physical and mental health is important, too."

mtime: "We couldn't agree more with you that self care is the most important thing and it's exactly what we stand for at mtime. Okay Monica, that was my last question today, would you like to add anything else?"

Monica: "Yes, I actually enjoy cooking and I'd like to share a recipe that me and my family love with the mtime community. It is really easy and healthy, perfect for summer. Ingredients are mixed vegetables (carrots, broccoli, mushrooms, zucchini, onion, leek) tofu and almonds. Chop everything and saute the vegetables on a frying pan with some olive oil, white wine, salt and pepper. Then, the meal is ready! Let me know how you go if you try and make it!"

mtime: "This recipe seems so yummy, we'll definitely try and make it!"

Monica: "Thank you for the opportunity you gave me to become a Moncierge."

mtime: "Thank you Monica, we are honored to have you as part of our family!"

*Name has been changed for privacy reasons

Interested in getting a Moncierge for your family? Click here to learn more about our Moncierge service.

by Federica Cestaro - 2019 Feb 13